How Improving Customer Service Can Drive Growth
It’s not that long ago that people’s purchasing options were limited to the shops in their local area. With the…
5 Tips for Choosing the Right Phone Answering Service
Choosing the right phone answering service to take your customer calls and/or take calls from clients and associates when you’re…
6 Reasons Why You Shouldn’t Overwork Customer Support Representatives
Modern customers are so used to instant gratification that a lot of business owners severely overwork their employees in an…
Good Customer Service: Understanding Its Importance (Infograhpic)
Providing good customer service is something that requires hard work. Most companies believe they provide good customer service, but the…
Viral Marketing Online: 3 Ways to Tip the Ball in Your Court
“Lady Luck” is far down on the list of factors your business should be relying on to draw in more customers! Click to learn more.
How Customers Think, Circa 2015
Entrepreneurs and anyone else working to market a product or service needs to see how current customers identify with the brands they choose. This graphic details current customer trends, behaviors and brand preferences.
Why Chatbots Are the Business Automation of the Future
Business owners could improve customer service and ensure their customers stay happy. By offering new ways to get information, the…
How NOT to Treat Your Customers!
This video is a great example of how big business treats its customers. If you’re looking to up the service level of your business, don’t treat your customers like this!
Should Your Business Use Video for Customer Service?
If you scroll through social media, chances are you’ll see videos with seconds of scrolling. And like most businesses today,…
How to Get your Best Possible Products and Services to your Customer
How can you guarantee you’re getting the best products and services to your customers? We’re here to tell you how.
Tough Customers: 5 Difficult Personality Traits and How to Deal
We’ve all been subjected to the following customer personalities over the years. Tips on how to deal.
7 Customer Service Best Practices Tips For Retaining Great Customers
Let’s face it: Getting customers is easy most times compared to actually keeping them. There’s so much competition to contend…
Why You Need the Very Best Retail Customer Service Staff
Millennials and gen Z are demanding more personalised customer service nowadays. A bad attitude — a refusal to go above…
A Few Simple Tips for Keeping Customers Loyal
One of the oldest sayings in the business world is that it is much easier to retain a loyal customer…
6 Customer Engagement Tips to Get More Stellar Five-Star Reviews and Referrals
Negative reviews can tank your business faster than you can say “bankruptcy”. Here’s some great proactive tips to help ensure you never get poor reviews due to not paying attention to your customers.